Refund policy

Returns, Refunds, Exchanges & Cancellations

At Klean, we want you to love what you ordered. If something isn’t quite right, you can request a return or exchange in accordance with the policy below.

Returns

We offer a 7-day return policy, which means you have 7 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

Be unworn and unused
Be unwashed
Be in the same condition in which it was received
Have all original tags attached
Be returned in its original packaging
Have no stains, marks, odour, damage, or signs of wear

Klean reserves the right to reject a return if the returned item does not meet the above conditions.

To request a return, contact us at hello@klean.co.in with your order number and reason for return.

Once your return request is approved, we will share the return pickup or shipping instructions with you.

Please do not send a product back without first raising a return request with us. Returns sent without prior approval may not be accepted.

Return Shipping Fee

For regular returns, including returns due to change of mind, fit, or preference, a ₹99 reverse-shipping fee will be deducted from your refund amount.

If the product received is defective, damaged, or incorrect, Klean will bear the return shipping cost.

Original shipping charges, if any, are non-refundable unless the return is due to an incorrect, damaged, or defective item sent by us.

Exchanges

We offer size exchanges within 7 days of delivery, subject to product and size availability.

The item must meet the same eligibility requirements mentioned under the Returns section.

Your first size exchange for an item is free and will not attract a reverse-shipping fee.

If the requested size is unavailable, you may choose to return the item instead, subject to the terms of this policy.

If you would like to exchange your item for a different product, design, or colour, please return the original item and place a new order.

To request an exchange, contact us at hello@klean.co.in with your order number and requested size.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or different from what you ordered, please contact us at hello@klean.co.in as soon as possible with:

Your order number
A brief description of the issue
Clear photographs or videos showing the issue

Once the issue has been verified, we will arrange an appropriate replacement, exchange, or refund at no additional cost to you.

The ₹99 reverse-shipping fee does not apply where the return is due to an incorrect, damaged, or defective product received from Klean.

Sale & Final Sale Items

Products purchased at a discount or during a promotional sale are eligible for returns or exchanges under our standard policy unless they are specifically marked as “Final Sale.”

Items explicitly marked Final Sale cannot be returned or exchanged for reasons such as change of mind, fit, or preference.

This does not affect your ability to contact us if a Final Sale item is delivered damaged, defective, incorrect, or is otherwise eligible for a remedy under applicable law.

Gift cards, if offered, are non-returnable and non-refundable.

Order Cancellations

Orders can be cancelled within 1 hour of placing the order.

After this period, we may begin processing and preparing your order for shipment, and cancellation may no longer be possible.

To request a cancellation, use the cancellation option available with your order, where available, or contact us at hello@klean.co.in with your order number.

If a prepaid order is successfully cancelled, the amount paid will be refunded to the original payment method.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery in accordance with this Return Policy.

Refunds

Once we receive your returned item, it will undergo a quality inspection.

We will notify you after the inspection and confirm whether your refund has been approved.

If approved, the eligible refund amount, after deduction of the ₹99 reverse-shipping fee where applicable, will be processed within 7–10 business days.

Prepaid Orders

Refunds for prepaid orders will be issued to the original payment method used to place the order.

Please note that your bank, card issuer, UPI provider, or payment provider may take additional time to reflect the refund in your account after it has been processed by us.